Refund policy

Return & Refund Policy

Last Updated: July 2026

At EverBracelet, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

30-Day Return Period

Customers may request a return within thirty (30) calendar days from the date of delivery.

To qualify for a return:

  • The item must be unused and unworn.
  • The item must be in its original condition.
  • The item must include original packaging and accessories.
  • Proof of purchase must be provided.

Free Returns

We proudly offer free returns for eligible orders worldwide.

Once your return request is approved, our support team will provide detailed return instructions.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

  • Personalized or custom-made products
  • Gift cards
  • Items damaged through misuse
  • Products returned without authorization

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the product
  • Description of the issue

We will promptly arrange a replacement or full refund.

Refund Process

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds are issued to the original payment method.

Refund Processing Time

  • Inspection: 1–3 business days
  • Refund approval: 1–2 business days
  • Bank processing: 5–10 business days

Processing times may vary depending on your financial institution.

Exchanges

If you wish to exchange an item, please contact our support team for assistance.

Contact

Email: support@everbracelet.store

Phone: +1 (250) 580-3065